Shipping policy

SHIPPING, RETURN & EXCHANGE POLICY (ZILZY)

At Zilzy, each bridal bangle and chura set is handcrafted with immense care, premium silk threads, and authentic Kundan craftsmanship. We aim to deliver royal perfection to your doorstep across Pakistan. Please review our shipping, return, and exchange terms below before placing an order.

1. SHIPPING & DELIVERY TIMELINES

  • Standard Delivery Time: 4 to 5 working days nationwide.

  • Maximum Delivery Time: In cases of unforeseen logistics delays, peak festive/wedding seasons, or remote delivery locations, delivery may take up to 6 to 7 working days.

  • Order Processing: Custom handcrafted orders are typically inspected and packed within 24 to 48 hours before being handed over to our courier partners.

  • Order Tracking: Once dispatched, a live tracking ID will be shared with you via SMS, Email, or WhatsApp.

  • Payment Mode: Cash on Delivery (COD) is available across Pakistan.

2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS (OUR MISTAKE)

We conduct strict quality checks before shipping. However, in the rare event that:

  • You receive a damaged, broken, or defective item.

  • An incorrect color or product is delivered due to our error.

Our Resolution:

  • Zilzy takes full responsibility. We will replace the item with a brand-new set at no additional cost to you.

  • Condition: You must notify our customer care team within 24 to 48 hours of parcel delivery by sending clear photos/videos of the damaged parcel and product via WhatsApp at +92 339 6001575.

3. SIZE EXCHANGE (CUSTOMER REQUEST)

Please make sure to consult our Bangle Size Guide before ordering (standard sizes available are 2.6 and 2.8).

  • If you ordered the wrong size and request an exchange, we will gladly exchange it for your desired size (subject to stock availability).

  • Delivery Charges Responsibility: Since the sizing choice is made by the customer, both way courier charges (return pickup and sending the new size) must be borne by the customer.

  • Condition for Exchange: The bangles must be strictly unused, unworn, in their original velvet packaging, and in brand-new condition without any damage or scratches.

4. RETURN & REFUND POLICY (CHANGE OF MIND / NOT LIKED)

We stand behind our quality. However, if you receive the product and simply do not like it or change your mind:

  • Refund Eligibility: You may request a return within 3 days of delivery.

  • Deductions: A refund will be issued after deducting the delivery charges (Rs. 250 - Rs. 350) and advertising/handling costs.

  • When is the Refund Processed?

    • The refund will only be initiated after our courier company returns the original parcel back to our atelier and confirms the COD settlement/funds clearance to us.

    • Upon inspection of the returned parcel (verifying the product is intact, unused, and undamaged), your remaining refund amount will be transferred via EasyPaisa, JazzCash, or direct Bank Transfer within 3 to 5 business days.

5. NON-REFUNDABLE & NON-EXCHANGEABLE ITEMS

An exchange or refund will not be accepted if:

  • The product has been worn, used, or altered.

  • Stones, jhumkas, or silk threads are pulled or damaged due to rough handling after delivery.

  • The return request is made after our valid claim window.

6. HOW TO INITIATE AN EXCHANGE OR RETURN

To initiate an exchange or report any issue, please reach out directly to our dedicated customer support:

  • WhatsApp / Call: +92 339 6001575

  • Email: zilzybangle@gmail.com

  • Atelier Address: Near KFC, Housing Colony, Sheikhupura, Punjab, Pakistan

  • Support Timings: Monday to Saturday | 11:00 AM – 9:00 PM